Returns & Exchanges
What is your return policy?
Return shipping is always FREE and HASSLE-FREE. If you're not happy, we're not happy! We'll do whatever we can to make it better or fix the issue!
Our simple conditions for returns:
Our local returns process (applies to the US & Singapore):
Our international returns process:
How long does it take to process a return or exchange?
Once we receive the item and all contents are verified, we refund the money to the same credit card the same day or the next working day. It may take 3-5 business days to show up on your credit card. We value your business and our Gurus are here to serve you. Contact the Gurus!
What is your exchange policy?
You can exchange the item for any other item or for a future store credit, which never expires. No additional cost for shipping another item to you (domestic orders).
Still have questions? Please call our friendly Gurus at +1 (415) 633-6815 or email.